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July 21, 2009

Open Source Issue Tracking Systems in desperate need of a mite.plugin?

[Update, 2nd August] Survey closed. Thanks for your input! The results are: Trac, Mantis and Redmine.

My name is Thomas Klein and I’m currently studying Computer Science & Media at the BHT Berlin (Beuth Hochschule für Technik Berlin). For my final exam, lasting for three months, I’m dealing with the connection of open source issue tracking systems and mite via plugins.

The term »issue tracking system« has many synonyms and covers therefore a wide variety of software. In my perception, an issue tracking system should at least support the processes

  1. Create a ticket and assign it to a person
  2. Edit the ticket and give feedback
  3. Mark the ticket as solved

Due to the limited time I will focus only on web-based open source issue tracking systems, having each:

  • a good documentation
  • an API
  • a repository of plugins for my reference
  • a programming language not to difficult to learn for me in the limited time

Now it’s up to you: Take part on this survey with only 3 questions to affect my implementation ranking of the remaining issue tracking systems. Additionally you can provide some feature requests for the mite.plugins. Based on the results and your recommendations I will implement a mite.plugin for the first 2-3 issue tracking systems.

Let’s get rolling!

If you have any questions or comments regarding my thesis or the survey feel free to contact me on Twitter or email me at .

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