During the night from Wednesday to Thursday, September 10th, we’ll deploy some framework updates to our servers. Between 0:15 and 1:00 CEST, mite will thus be unavailable for up to 15 minutes. We ask for your understanding.
Update: Scheduled maintenance went smoothly, mite was unavailable for five minutes. If you nevertheless happen to stumple upon any bug, please tell us so we can fix it right away. Thanks!
Please note: This info is only relevant to customers with German billing address
Due to Corona, Germany lowers VAT from 19% to 16%, starting on July 1st until December 31st, 2020. We voluntarily pass this support measure on to you.
For mite we set prices including VAT because we offer the service to businesses as well as individuals. Since launching the first paid version of mite 12 years ago, we have never raised prices. For German users, mite has always been €5.00 per user per month, including 19% VAT. It’s a simple, honest price.
From July 1st until December 31st, 2020, the gross price for customers with a German billing address will be different for the very first time. It will be lower. During the next six months, mite will be €4.87 per user per month, including 16% VAT. The net price will stay at €4.20.
It’s an ugly price – but well, there are far more important things right now. Stay healthy everybody, and all the best wishes to you: May you get through these complicated times economically as well!
Corona won’t pause mite. We are used to home office and almost all of our processes run fully digitally. Thus we’re confident that mite will go on without any major changes or disruptions.
mite is a lucky exception. Especially freelancers and teams who rely on physical human contact and events are already experiencing a drastic reduction of their income, and this will probably worsen in the months to come.
If you or your team is financially strained already or will probably be soon: please get in touch via e-mail. To you, we’ll provide mite for free for the next three months.
Yes of course this is only a tiny, tiny solidarity action – but maybe other companies that have some reserves will join?
Stay healthy everybody!
Between 14:50 und 14:59 CET, mite was unavailable due to problems in the network of our primary data center run by SysEleven in Berlin, Germany.
We are sorry for this downtime! Especially during working hours, this is of course a big annoyance. This said, we are glad we could at least reduce the downtime to nine minutes by switching servers on-the-fly. For now (16:15 CET), we are waiting for our hoster to get to the root of the problems, fix everything completely, and tell us how they’ll aim at avoiding problems like that in the future. The stable availability of mite is of course our top priority. Again: sorry for todays hiccup.
During the night from Monday to Tuesday, February 18th, our hoster SysEleven will perform regular maintenance work in our primary data center in Berlin, Germany. Between 0:00 and 7:00 AM CET, mite will thus be unavailable for up to 15 minutes. This maintenance is necessary to perform service updates which require a reboot of our servers. We ask for your understanding.
Update: Maintenance was completed successfully. mite was unavailable for a total of 7 minutes.
Today between 12:30 and 12:32 CEST mite was not available to most users. After less than two minutes, we had fixed the problem, which had occured due to a typing error on our side. Unfortunately, some browsers and tools such as DynaMite and mite.go have cached this wrong setting. And thus still deliver wrong output.
If you still cannot reach mite, please delete the cache of your browser or the tool in question. You should then reach mite without a problem. If you need support with how to delete the cache, we are happy to help of course, please get in touch.
We are so sorry. Obviously, the most important thing right now is that all of you are able to access mite again. But as soon as we see that everything is completely back to normal, we will surely get together and examine in all detail how this could happen.
When exporting time entries or projects from mite to Excel or as a CSV, you can now choose how the duration should be formatted. You can select either decimal hours, hours:minutes, or minutes. For example, one and a half hour can be exported as 1.5, 1:30, or 90 minutes. Simply pick the format that suits your workflow best.
If you’re the account owner or an administrator, please find the new setting at the tab labeled »Account«. Your pick will affect all of your account’s exports from »Reports => Time entries«, »Reports => Projects«, as well as from any shared reports.
When exporting time entries or projects from mite to Excel or as a CSV, we used to convert the duration to decimal hours. From now on, we display the duration in the
hours:minutes notation and additionally in
minutes. For example, one and a half hour used to be shown as
1.5. Now, you’ll see
1:30 as well as
If you still prefer decimal hours, Excel or other spreadsheet software can convert the duration for you. Please divide the minutes by 60, and format cells to display numbers with 2 decimals. It would be an extra step—but hopefully an easy one, manageable by non-Excel-magicians too.
Whenever possible, we strive not to hinder or break existing workflows. This time though, we decided to change things because so much feedback reached us asking for a change. Yes, decimal hours made further processing easy, but you told us that they were also confusing to some, not precise enough or too technical to others. It seems that the one notation, perfect for everybody, does not exist. That’s why we went for a combination: one, hours:minutes, the notation well-known from mite‘s user interface and easily readable by humans, two, mere minutes, the exact notation easily readable by software, and thus easily processable by humans. Furthermore, we won’t have to round the duration anymore, and thus hopefully won’t confuse anybody with revenue calculation.
A warm thank you to all users who got in touch and made us understand why they weren’t happy with the former notation. We’d be glad to hear from you if this update makes your reporting easier!
Update, June 14th: Your feedback was quite clear: This update was not helpful for most users, quite the contrary. You want the old notation back. We did not expect to judge the situation so badly. We are sorry.
Thus we just decided to roll-back the update. Instead we’ll add a setting, thanks to which you’ll be able to choose the notation that works best for you. We hope to deploy this update’s update until next Monday, June 17th. Please hang on.
Update II, June 14th: He have just deployed the new setting. You can now choose which format suits you best when exporting to Excel or as a CSV. Please find a detailed description in our new blog post.
The mite.api, our open data interface, now features changes endpoints. Thanks to these you are now able to retrieve changes to time entries, customers, projects, and services. This will hopefully prove helpful e.g. to keep a local copy of resources in sync with data in mite, without having to transfer the whole – and possibly very large – list again and again.
For more details, please have a look at the API documentation of the changes endpoints. Cheers to smarter, more efficient code!
As of 8:26 CET this morning, mite is handling some requests very slowly. We’re working together with our hoster to get rid of this problem, fast. The cause is a problem in our data center. We are so sorry, please have some patience! mite should be stable and fast at all times, we do know that and it’s our top priority.
Update: Since 9:33 CET mite is running smoothly again. A neighboring server was causing the problems. Again: we are sorry!