Why, certainly! HTTPS is included for every user. Just choose the option “Secure connection” when logging in. All data sent back and forth between you and the server will be encrypted by default. mite uses the same technology that online banks and e-commerce sites use to hide your payment data from prying eyes.

No worries: we do save additional copies of all data for safety reasons every single day. Not only once but twice. Furthermore, you can download a complete copy of your data anytime: just go to “Options =>Backup”. Your data is available as an XML file.

The main servers of mite are taken care of in a high-security data center in Berlin, Germany.

Your data is your data. Period. Your data will not be analyzed for commercial or other reasons. We will not sell your data. We won’t hand it over to third parties except for payment issues. The one and only exception will be made if we are forced by law in case of a serious crime.

To improve our service on an ongoing basis, we will analyze some previously anonymized data for statistical reasons. These evaluations will include figures such as the number of time entries, projects or users per account.

We will save information in our server log files transmitted by your browser automatically, e.g. your operating system or your type of browser. We will delete this data after we evaluated it for statistical reasons. Please have a look at our privacy policy if you want to dive into further details.

mite works fine on all major browsers on Windows, Mac OS and Linux if you run a version that’s up to date:

• Firefox 3.0+,
• Safari 4.0+,
• Internet Explorer 7.0+,
• Chrome 5.0+
• Opera 9.5+.

Internet Explorer 6 is not supported anymore.

No, this is not possible at the moment and won’t be in the future, as far as we can tell. mite is only available as a web application hosted carefully on our servers. We do believe in centralized infrastructure – from a user’s perspective as well as from a developer’s.

No, this isn’t possible at the moment. Sorry. mite requires an active internet connection.

The 30-day trial period gives you the opportunity to check out mite in detail. Fully featured, no credit card required. If you don’t want to continue using mite after the first 30 days, just let the trial expire or cancel your account. You will not be billed unless you confirm your subscription by entering your payment data.

If you want to continue tracking your time with mite after the 30-day trial period, please fill in your payment data. You can do so by navigating to “Account => Payment”. No further actions are required. Data entered within the trial period will stay available of course.

After this confirmation, we will charge your credit card once a month. mite is €5.00 including German VAT (19%) per user per month. Depending on your country, you won't have to pay VAT. The net price is €4.20. We will charge you retroactively every month. Of course, you will get a monthly invoice documenting the payment.

No, mite is a pay-as-you-go service. You can cancel your account any month without a catch.

Example: If you were billed on the 13th of every month, you can cancel up until the 12th of the following month. We will charge you for the last month but never again.

Please navigate to “Account => Cancel” to cancel your account. Only the owner of the account can cancel it.

Make sure to backup all your data before cancelation! There is no undo. You can export your data as an XML file. Time entries can be exported to a XLS or CSV file.

mite is €5.00 per user per month. An account with two users costs €10, an account with 10 users €50. Simple! We won’t charge for users that stay archived during a whole billing cycle.

The €5.00 includes German VAT (19%). Depending on your country, you won't have to pay VAT. The net price is €4.20.

German VAT (19%) will be added to the €4.20 net price, if:
a) your billing address is in Germany, or
b) your billing address is in the EU but you don’t provide a European VAT Reg.No.
Thus, we will charge €5.00 per month per user, German VAT included.

Yes, we do offer discounts for accounts with more than 15 users. Please contact   for an individual offer.

We will be happy to accept your credit card (Visa or MasterCard). If you happen to have a German bank account, you can pay per direct debit (“Lastschrift”) as well. At present, we are not able to accept American Express, checks or PayPal, sorry.

Once we charged your credit card, your invoices will be available under the “Account” tab.

Don’t worry: On the login screen, you’ll find the option to reset your password. Simply enter your e-mail address. A new password will be generated and sent to you via e-mail. Please check your spam folder if you didn’t get this e-mail after a couple of minutes.

We won’t be able to tell you your old password though. It is stored encrypted in our database – not even the mite.team can acces your password because of safety reasons.

Click on your user name in the upper right-hand corner, please. You will find the option to change your password right there. Don’t forget to confirm your changes by clicking on the corresponding button (“Save”).

Yes, as long as the address in question is not used by somebody else. Please contact our support by using the feedback link within mite (and yes, please include your desired login!).

The account owner is the most powerful user role: only this person can cancel the account. Furthermore, the account owner is the only user who is allowed to access and edit payment data.

The account owner can transfer those rights to another user. You will find the option by clicking on the “Account” tab. Please consider that only one user at a time can be owner – once you have transfered those rights, your rights will be limited to those of an administrator.

Yes, this is possible. Please contact customer support by clicking on the feedback link within mite, we’ll take care of that. Don’t forget to confirm that all data – including time entries, services, projects and customers created by your team members – should be deleted.

Yes, you can work together with multiple team members on one account.

There are no technical restrictions, just add as many users as you want and need to. At the moment, more than 50 users are working on the biggest mite account.

There are four different user roles: the account owner, the administrator, the co-worker, and the time tracker.

The account owner is the most powerful user role: only this person can cancel the account. Furthermore, the owner is the only user who is allowed to access and edit payment data.

The administrator holds extended rights to manage the account and the team. He is authorised to edit time entries added by other users.

The co-worker is authorised to manage customers, projects and services. He sees reports of all projects including time entries of other users.

The time tracker is only allowed to track time on projects he was granted access to by an administrator. He only sees his very own time entries. He'll never see revenues.

Please find a detailed overview of all roles & rights here.

Only the account owner or an administrator is allowed to add new users. Adding new users increases the monthly price of your account, that’s why this action is only available to the person paying for the account.

Only the account owner or an administrator is allowed to archive a user. To archive a user, please go to “Team => Active users” first. Then check the corresponding checkbox next to the user’s name.

By archiving a user, you can save money. We won’t charge you for users that stay archived during a whole billing cycle. Archived users cannot log in or track time anymore. However, their data will still be accessible for further analysis.

Yes, this is possible. However, this action is restricted to the account owner or an administrator. Please note that users can only be deleted if there are no more time entries attached to them.

In most cases, it’s easier to archive a user instead. By archiving a user, you will still be able to analyze old time entries. We won’t charge you for users that stay archived during a whole billing cycle. Archived users won’t be able to log in anymore or add new time entries.

Yes, this is possible. You can share the report of a project with a third party. By accessing a private link, the third party will be able to view time entries of this specific project. However, they won’t be able to add, edit or delete time entries. Sharing reports is completely free of charge. Please go ahead and add more transparency to your projects!

First, you will have to access the project report in question. Then, click on the menu on the right side: “Share report”:

Hand over the appearing link to your customer. Please don’t post this link to public websites: Everybody who knows the link will be able to access the report.

To stop sharing the report and invalidate the link immediately, just click on “Unshare report”.

mite tries hard to be a very flexible tool. You can use three different syntaxes – just use the one that suits you. 1 hour and 30 minutes can be typed in as follows: 1:30 (hours:minutes), 1.5 (with a period) or 1,5 (with a comma).

To create a new time entry with running timer, just leave the default 0:00 as it is and click on “Create”.

You can enter a time frame featuring a starting and ending time as well. If you enter a time frame, mite will calculate the hours and save the starting time as well as the ending time as a note, so you’ll be able to keep that information for later reference. Enter 8 to 13:30 or 8am 1:30pm for a time frame from 8:00 to 13:30.

Please have a look at the cheat sheet to see all available notations.

Yes, this is possible. The stop watch icon is located on the right hand side of each time entry.

To create a new time entry with running timer, just leave the default 0:00 as it is and click on “Create”.

Since it’s a server-side timer, you can close your browser window or even shut down your computer: it’ll tick till you come back to stop it.

Yes, this is possible. You can enter a time frame featuring a starting and ending time as well. If you enter a time frame, mite will calculate the hours and save the starting time as well as the ending time as a note, so you’ll be able to keep that information for later reference. Enter 8 to 13:30 or 8am 1:30pm for a time frame from 8:00 to 13:30.

Please have a look at the cheat sheet to see all available notations.

time frame, time range, input, syntax

Yes, it is possible to create time entries via external tools. Please have a look at the detailed add-ons section. There, you’ll find a description of the syntax, a lot of examples, and further instructions on how to activate these features.

GTalk, Gmail, Instant Messaging, Chat, command-line, terminal, console

If you're on a Mac (Tiger or higher), you might want to check out DynaMite. With this sleek Mac client, you can control your timers directly from the menu bar of your operating system.

DynaMite was developed by Swiss MediaAtelier, using our open API. A trial is available for free forever, which will restrict the running time of your timers. A single licence can be purchased within the external application. DynaMite is €10, support by MediaAtelier included.

Widgets for Windows- or Linux are not available at the moment, sorry.

Desktop, Widget, Dashboard, Mac, Windows, Linux, Client, DynaMite, Mediaatelier

A working day is every day with at least one time entry, no matter if it’s a national holiday, a vacation or a weekend. Accordingly, a working week is a week with at least one time entry, and a working month is a month with at least one time entry.

The orange, blue or grey arrows compare the chosen time frame with the corresponding earlier one. Thus, the last 4 weeks, the last 6 months and the last year are compared to the 4 weeks, 6 months or the year before.

The revenue of a given time frame is divided through the tracked hours within this time frame. All time entries, whether billable or not, are included.

mite sees all budgets with 75% usage or higher as critical.

Yes, you can filter reports in a very flexible way. Please go to “Reports => Time sheets => All times” and click on the button named “Filter/Group”. A box with a lot of options will show up then.

Known problems occur when using Excel 97 and 2000 on Windows as well as Excel X on Mac OS. If this applies to you, please have a look at the CSV file export instead: for all platforms, there are open source alternatives to Excel that can read this format perfectly. We recommend OpenOffice.

We always try to support as many browsers on as many operating systems as possible. We hold this attitude to be a very important one. But we won’t be able to support every single version of Excel on every operating system. We apologize.

In general, a RSS feed provides you with frequently updated content. You can subscribe to a feed with a news reader such as FeedDemon on Windows, NetNewsWire on Mac OS or a web-based tool such as Google Reader or Bloglines. Once you subscribed to a feed, the news reader will tell you automatically if – and only if – there are news waiting for you. To put it simple: RSS saves time.

This video by Commoncraft explains RSS in a more detailed and definitely more entertaining way. Have a look, it only takes about three minutes.

mite lets you subscribe to various feeds. You can subscribe to a feed containing all time entries or to feeds matching your individual filtering criterias.

As long as a customer is associated to projects, you cannot delete a customer. Please archive the customer instead.

To archive a customer, please check the checkbox next to the customer’s name on the left. To activate the customer again, simply uncheck the checkbox.

As long as a project is associated to time entries, you cannot delete it. Please archive the project instead: it’ll stay out of your way then. All data will be available for further analysis though.

To archive a project, please check the checkbox next to the project’s name on the left. To activate the project again, simply uncheck the checkbox.

As long as a service is associated to time entries, you cannot delete it. Please archive the service instead: it’ll stay out of your way then. All data will be available for further analysis though.

To archive a service, please check the checkbox next to the service’s name on the left. To activate the service again, simply uncheck the checkbox.

Yes, this is possible. Please choose your currency by clicking on the “Account” tab.

API stands for »Application programming interface«. The API enables 3rd party software to interact with mite, to read, edit and exchange data.

mite offers an API for several reasons: one, we think it's important to enable users to control their own data in an easy way. Two, we want to empower 3rd party developers to integrate their software with mite independently or to develop clients, widgets etc. which they think to be essential. Three, we simply love to see what those gorgeous developers come up with!

An example? Thanks to the API, time entries tracked with mite can be converted to invoices pretty easily in software built by independant developers.

DynaMite, Billomat, SalesKing, GrandTotal, mite.desk, mite.go, mite.cmd

Activating the API is easy:

1. First, please click on your user name in the upper right-hand corner within mite.
2. You'll find a section titled »mite.api« right there. Please activate the checkbox labeled »Allow API access«.
3. Need your API key? Then click on »Display API key« please and copy your personal key.
4. Save your changes by clicking the orange button »Update«.

API access can be deactivated at every time. Just deactivate the corresponding checkbox.

The API key is a cryptic combination of letters and numbers. It works just like a password to all data of your mite account. So please consider carefully where to enter it. Everybody who knows your API key can access your time entries, your customers, projects and services.

DynaMite, Billomat, SalesKing, GrandTotal, mite.desk, mite.go, mite.cmd

Please have a look at our press center. If you can’t find what you need, don’t hesitate to shoot us a line!

We are a young duo from Berlin, Germany: Yolk – Sebastian Munz & Julia Soergel. Both of us took our first professional steps during the 90's. We are holding a German “Ingenieur” title and published our first book about agile software development in 2007.

mite is an anagram of “time”.